{"id":48000,"date":"2026-08-03T11:41:31","date_gmt":"2026-08-03T09:41:31","guid":{"rendered":"https:\/\/www.voys.be\/fr\/status-updates\/storing-webphone\/"},"modified":"2026-08-05T14:01:29","modified_gmt":"2026-08-05T12:01:29","status":"publish","type":"status-updates","link":"https:\/\/www.voys.be\/fr\/status-updates\/48000\/","title":{"rendered":"Geen inkomend geluid bij inkomende gesprekken in de Webphone"},"template":"","class_list":["post-48000","status-updates","type-status-updates","status-publish","hentry"],"acf":{"status-details":{"status-type":"outage","services":["desktop-app"],"websites":["all"]},"status-date":{"start-date":"03-08-2026","start-time":"","end-date":null,"end-time":"","end-time-unknown":false},"content":{"title":"","description":"","impact":"","cause":""},"timeline":[{"date":"03-08-2026","time":"10:00","update":"start","content":"Nous avons re\u00e7u plusieurs signalements de clients qui ne per\u00e7oivent pas le son, ou seulement de mani\u00e8re d\u00e9fectueuse, lors des appels entrants. Les appels sortants se d\u00e9roulent quant \u00e0 eux normalement. Nous enqu\u00eatons sur la cause de ce probl\u00e8me et travaillons \u00e0 trouver une solution."},{"date":"03-08-2026","time":"11:00","update":"identified","content":"La cause du probl\u00e8me a \u00e9t\u00e9 identifi\u00e9e et nous avons commenc\u00e9 \u00e0 y rem\u00e9dier. La panne semble se limiter exclusivement \u00e0 une partie des appels entrants."},{"date":"03-08-2026","time":"11:45","update":"update","content":"Nous avons effectu\u00e9 des travaux de maintenance. Cela a pu entra\u00eener une interruption temporaire des appels en cours. Les nouveaux appels devraient d\u00e9sormais se d\u00e9rouler normalement."},{"date":"03-08-2026","time":"14:00","update":"monitoring","content":"Nous avons pris des mesures suppl\u00e9mentaires afin de rem\u00e9dier davantage \u00e0 ce probl\u00e8me. Depuis cette modification, nous n'avons plus re\u00e7u de nouveaux signalements."},{"date":"03-08-2026","time":"15:00","update":"resolved","content":"Depuis la redirection du trafic, nous n'avons re\u00e7u aucune nouvelle signalisation. Les probl\u00e8mes audio li\u00e9s aux appels entrants sont donc r\u00e9solus. Nous continuons bien entendu \u00e0 suivre la situation de pr\u00e8s."}],"closure-settings":{"resolve-update":true,"close-update-automatically":"","close-update":true}},"voys_locale":"fr","_links":{"self":[{"href":"https:\/\/www.voys.be\/fr\/wp-json\/wp\/v2\/status-updates\/48000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voys.be\/fr\/wp-json\/wp\/v2\/status-updates"}],"about":[{"href":"https:\/\/www.voys.be\/fr\/wp-json\/wp\/v2\/types\/status-updates"}],"wp:attachment":[{"href":"https:\/\/www.voys.be\/fr\/wp-json\/wp\/v2\/media?parent=48000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}